Am I the only one experiencing problems booking cinema tickets with Q-Tickets. I was trying to book for ‘Rogue One’ tonight, and to avoid cue’s was booking on-line using Q-Tickets. Logged in as I usually do, selected the cinema and performance, paid using my QNB credit card. and then got this screen confirming they had received payment.
Then after a long delay up pops this:-
So I call them. And am told there is no record of the transaction. I confirm all my details are correct, and they apologise stating that my tickets are not booked and I will need to book them again and that I need to give them the exact time of my credit card transaction so that they can hand the issue over to another department. I explained that I was talking to them on the phone which had received the text message from my credit card and was unable to give them that information while I was still on the phone to them. “No problem” the helpful lady says, “I will call you back in 2 minuets and you can give it to me then”. I agree to this and hang up.
Go to my text messages, make a note of the time my card transaction message arrived and awaited my call back. After 17 minuets of waiting for her to call me back I give up and decide to call again. Back through the same procedure as before only this time I had the transaction time written down ready and waiting. I give her that and she says “If or when the payment arrives, it will be returned”. IF!! I hope they don’t mess this up. So now I have to wait for them to receive the payment and then wait for them to refund the amount. Grrr!
I declined her advice to book again on-line, and will instead chance the cue at the box office tonight.
I will update this post once I have my money back.